Frequently Asked Questions
Find quick answers to common questions about your Lenovo experience.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also view your order status by logging into your Lenovo account and visiting the Order Visibility Portal.
What is Lenovo's return policy for PCs and tablets?
Most products can be returned within 30 calendar days from the date of invoice. Items must be in their original packaging and include all accessories. Custom-built models may be subject to a restocking fee.
Does Lenovo offer international shipping?
Lenovo.com currently ships only within the country where the purchase is made. To buy products for a different region, please visit the specific Lenovo localized site for that country.
What payment methods are accepted on the store?
We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Lenovo financing options. Business customers may also inquire about purchase orders and wire transfers.
How do I check the warranty status of my device?
You can check your warranty status by visiting our Support site and entering your device's serial number. This will provide details on the remaining coverage and available upgrade options.
Are student and teacher discounts available?
Yes, Lenovo offers special pricing for students, teachers, and alumni through our Lenovo Education Store. You can verify your status using ID.me during the checkout process to unlock these savings.